• Cardless (Mobile) Payment — You can pay using a third-party payment processing provider service like Amazon Pay, PayPal, Apple Pay, Google Pay, Samsung Pay, etc. To do so, choose the necessary payment option at checkout. • Card Payment — We accept cards with MasterCard, Visa, Discover, and American Express symbol. • NEW | Installment Payments — Shop Now. Enjoy Now. Pay Later by Afterpay. Get access to 4 interest-free payments, every 2 weeks, at checkout. See “details” on payment screen for more information about Afterpay. • Gift Cards — You can use one e-gift card per order when shopping online on The L.O.C. Tray.

— How does it work? — Are there any shipping costs? — How should I track my order? — How do I change the scent for my L.O.C. Tray Regimen subscription? — How do I cancel my subscription? — How do I change or update my payment method? Please navigate to the bottom of our website and select “Monthly Subscription Terms & Conditions” for details.

Hair Care Formulas: Orders are shipped fresh within 1-3 business days with the exception of Saturdays and Sundays. Orders that are placed on Saturday or Sunday will be shipped on the following business day | MON/TUES. Tracking information is provided via email once your order has shipped. Graphic Tee’s: Our Graphic Tee’s are printed and shipped third party (USA vendor). Merchandise is made to order. Please allow our team 7-14 business days to fulfill your order. These shipping times are estimates, not guarantees. If you have any questions or concerns, please email us at customerservice@theloctray.com. Tracking information is provided via email once your order has shipped.

Orders are securely delivered via U.S.P.S. within 1-5 business days from ship date for USA residents, and 6-10 business days for Canada residents **Details At Checkout** Lost Package Unsuccessful deliveries due to incorrect shipping addresses, U.S.P.S. mail delivery problems, or undeliverable attempt issues will be redirected to our shipping center within 7-10 business days. *Redelivery fee up to $15 applies* Damaged Package Orders that are delivered damaged during transit on the 1st day of arrival must be kept and not thrown away. Please contact us immediately for instructions and further assistance via email or live chat.

Hair Care Formulas: Due to health and safety measures, all hair care products are final sale. Should you have any order questions or concerns — please contact us as soon as possible, we’re more than happy to help. Graphic Tee’s: Our Graphic Tee’s are printed and shipped third party (USA vendor). Returns on Graphic Tee’s with reasons pertaining to buyer’s remorse are prohibited. Any claims for misprinted/damaged/defective items must be submitted within 5 calendar days after the product has been received. Merchandise must be unworn with tags attached to submit a claim. Photos of merchandise will be requested by our support team. Email us at customerservice@theloctray.com.